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AT&T to reimburse family after sewer line rupture

AT&T crew members reportedly told the affected family it will take full responsibility for the sewage backup the family is dealing with.

A family who told CBS4 Problem Solvers about how fiber optic lines damaged its sewer lines said that AT&T is reimbursing it.

AT&T crew members reportedly told the affected family it will take full responsibility for the sewage backup the family is dealing with.

“It's a happy day, we're so happy,” Staci Dean said.

Dean said her 90-year-old mother went days without water and had feces pour through her home through ruptured sewer lines.

A plumber told the family an AT&T installation had pierced through the home’s sewage pipe.

Dean told CBS4 Problem Solvers on Wednesday that her multiple calls to AT&T’s service number had gone unanswered.

On Thursday, construction crews, along with AT&T vans, were seen outside Dean’s mother’s home.

The crew reportedly told the affected family that AT&T is taking full responsibility for the sewage backup.

“Basically what they're going to do is repair my mom's pipe and take full responsibility for all the plumbing, cleaning and the thousands of dollars that she's already paid in services,” Dean said.

An AT&T spokesperson has confirmed that the company will reimburse the family for the expenses they’ve incurred.

“It’s amazing that we have an answer so quickly and everything is going to be repaired and my mom doesn’t have to pay a penny. And to me, this means everything. It’s a huge weight off my shoulders,” Dean said.

Dean said an AT&T representative told the family that the company would reimburse her for the expenses she’s had to front so far, which total about $3,000.

“I feel ecstatic,” Dean said. “It was such a huge burden. We've cried many-a-tear over trying to figure out where to come up with $14,000 and overnight all of that pressure has been taken away and we're just very, very happy.”

AT&T sent us the following statement:

We are committed to completing our work with the least amount of disruption possible. In this case, as soon as we became aware of the additional work needed, we ensured our contractor completed the necessary repairs today. We apologize for this homeowner’s experience but are glad we were able to quickly address the situation.
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