Westside murder victim’s sister gives account of what happened the day of the shooting

Murder victim Sylvia Guerrero with her two-year-old daughter.

For the first time, we are hearing from the family of a woman who was murdered in West El Paso. The family members told CBS4 they are emotional and distraught about the murder of 20-year-old Sylvia Guerrero on Sunday.

Shantel Ramirez was there when her sister was shot to death. Police said Guerrero's ex-boyfriend, Zachary Adrian Zamora, broke into the apartment. He has not been caught.

"Her ex-boyfriend -- apparently, they were having a lot of issues. They were pretty much on the verge of separating,” Ramirez said. "He just decided that he didn't want to let her go and move on with her life, so he decided to come back and pretty much take her life away."

Guerrero's family said four children, including Guerrero's 2-year-old daughter, Zoey, witnessed the murder in West El Paso.

“He pretty much just pulled out the gun and shot her. The kids were not able to even speak,” Ramirez said. “I pretty much got there after the children came and let me know what was happening, and I was trying to bring her back. So I was trying to do the chest compressions for her to see if she would wake up and react or something. But there was nothing I could do, at that point.”

Ramirez said Guerrero was shot one time.

"She was just always happy, and she was just a big part of our family. For her to have to go through this -- she was going to go back to school and do so many things. She was about to be 21 in August,” Ramirez said, through tears.

Now, to make matters worse, Guerrero's father, Hilario Guerrero, cannot attend the funeral Tuesday. He was deported to Mexico 15 years ago.

"The reason that he was deported, I really don't want to touch topics on that,” Ramirez said.

The family was at the border all day Monday. Shantel said U.S. Customs and Border Protection officers did not give them a chance to plead their case.

"All we want is for him to be able to attend the funeral. That's all we want. We just want him to be able to have the opportunity to say his last goodbyes to her,” Ramirez said. “(The CBP officer) is just, like, ‘Well, no, I’m sorry, but there’s nothing we can do.’ And at this point he’s, like, smirking at me, like, practically laughing in my face. And I’m trying to get (my family’s story) across and he’s not allowing it to happen.”

CBS4 contacted U.S. Customs and Border Protection. A spokesperson sent us this statement:

"CBP can consider a port parole request from inadmissible individuals seeking to temporarily enter the U.S. These requests are evaluated on a case by case basis. It is generally not granted to an individual who has been previously removed from the United States especially in cases directly related to the CBP mission. The safety and protection of the American public is paramount in the decision making process."

Ramirez said her family knows the laws, but is hoping for some compassion from officials.

"One day -- that's all we're asking for,” Ramirez said. “We're not asking to fix his papers and for him to be here in the United States. We just want him to be able to kiss his daughter goodbye one last time.”

The family members said they would be willing to have an officer escort Guerrero's father to the funeral and back to Mexico right afterward. CBP told CBS4 that is not something it does.

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