NM mother blames daughter’s bites on motel bedbugs
A girl in New Mexico has bites all over her body and is blaming bedbugs at a motel in Las Cruces.
Her mother, Sonia Sanchez, said she isn’t getting answers from the motel.
So, she turned to the CBS4 Problem Solvers.
Sanchez told us her family was in Las Cruces for a softball tournament.
They stayed at a Motel 6, where she said her daughter fell victim to bed bugs.
"I was horrified,” she said. "I was literally sick to my stomach."
They stayed at the location on La Posada Lane, near New Mexico State University.
"My daughter woke up, in the middle of the night and she was crying,” she said.
Sanchez saw big red marks, she said were caused by bed bugs.
"Her body had bug bites all over it,” she said. “Huge welts all over her abdomen, all over her scalp."
So, she said she asked for another room.
"The attendant at the desk told us that we couldn't move the room, because they needed to do a formal investigation as per their protocol,” she said.
Sanchez told CBS4 three rooms later, she asked for her money back.
She was told the motel chain would look into the issue, but never heard back.
"Both rooms 218 and 219 were cleaned and turned down and ready for the next guests,” she explained.
CBS4 On Your Side looked into the Motel 6 location.
It has an “F” rating with the Better Business Bureau.
There are more than 500 complaints filed against them.
"And the only reason why we didn't switch hotels is because I had called different hotels and they were booked all over the place,” she said.
The Problem Solvers asked the BBB what to do if you find yourself in a similar situation.
It recommends you file a complaint with them, that way it can help resolve any issues.
You can also dispute the charges through your credit card company.
"I really don't even care about the money,” Sanchez said. “I care about the next kid. I care about the next person that'll be eaten by bedbugs."
We submitted a request to speak with Motel 6’s corporate office Tuesday afternoon.
We have not heard back, yet.